Refund policy

RETURN AND REFUND POLICY

We accept return requests within 30 days of delivery.

RETURN ELIGIBILITY

Items must be unused, uninstalled, in their original packaging, and in the same condition in which they were received. Proof of purchase is required.

STARTING A RETURN

Email kharoufhaytham@gmail.com with your order number and reason for the return. Do not return an item without approval or send it back to the address shown on the original package.

If approved, we will provide the correct return address and instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. Contact us within 7 days if it is damaged, defective, or incorrect. Include your order number and clear photos or video so we can resolve the issue.

NON-RETURNABLE ITEMS

Used or installed shower products, gift cards, and items marked final sale cannot be returned unless they arrived damaged, defective, or incorrect.

REFUNDS

We will notify you after reviewing the returned item or approved claim. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.

This policy does not limit any rights provided by applicable consumer law.

Contact: kharoufhaytham@gmail.com